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Privacy Policy

H Pigney & Son are a Limited Company in the UK. Whenever you deal with H Pigney & Son, the ‘controller’ of your personal information will be H Pigney & Son Limited. A ‘controller’ is a company that decides why and how your personal information is processed. Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to H Pigney & Son Limited.

HOW AND WHAT INFORMATION WE COLLECT
We may collect and process the following personal information about you.
Personal information you give to us:

• This is information about you that you give to us by entering information via our website or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily.
• The information you give to us includes your name, contact details (phone number, email address and address), enquiry details and your opinion of our products.

Personal information we collect about you:

• We may automatically collect the following personal information: Our web servers store, as standard, details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service.
• We collect some of this information using cookies – please see our Cookie Section for further information.

Personal information we may receive from other sources:

• We obtain certain personal information about you from sources outside our business, which may include third party companies; the personal information received is as described in the two paragraphs above.

HOW WE USE YOUR PERSONAL DATA
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:
Verify your identity for security purposes
Sell products to you
Provide you with our services
Provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Reviews you post on our website or with our Review Partners
Our website allows you to post reviews about the product or service you have purchased with a view to that information being read or used by other people.
We do not specifically use this information, except to allow it to be displayed on our website. We do store it, and we reserve a right to use it in the future. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at compliance@pigney.co.uk

Information relating to your method of payment
Our site uses an online ordering system for customers to request information, products, and services. We collect visitor’s contact information (names, address, telephone number and e-mail address). Our website payments are processed by PayPal using industry-standard SSL protocols to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the Internet, no one can read or access the data that is being transmitted. Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to charge the user for products and services only.

Sending a message to our customer support team
When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a quality service.

Marketing
We may collect your preferences to send you marketing information directly from us by email (where applicable), if you register an account with us online. We will only do so, if you have consented to receiving such marketing information directly from us.
You have the right to opt out of Marketing activities by simply clicking the unsubscribe button in any of our emails or contacting us directly.

OTHERS WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA
We may disclose your information to our third-party service providers for the purposes of providing services to us or directly to you on our behalf. Such third parties may include payment service providers, analytics providers, advertising agencies, administrative services or other third parties who provide services to us.

When we use third-party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. We only use 3rd parties that adhere to the required privacy standards.

If you would like a list of 3rd party data processors which relate to your case please get in touch at compliance@pigney.co.uk

SECURITY
Whilst our entire website uses the latest security protocols and encryption techniques, unfortunately the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk.
If you have signed up for an account on our website you will have created a password which enables you to access your account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Please use the following website for guidance on making your passwords secure https://www.cyberaware.gov.uk/passwords

USE OF COOKIES

The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

EMAIL NEWSLETTER
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulation (GDPR). All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
Email marketing campaigns published by this website or its owners contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws, the Privacy and Electronic Communications Regulations 2003 and General Data Protection Regulation (GDPR) subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

ACCESS TO YOUR PERSONAL INFORMATION
You may access or update your personal information stored on our Website by logging into your account.
Under the Data Protection Act 1998 you may request a copy of personal information held about you by us.  To obtain a copy of any information we hold you may send a request to compliance@pigney.co.uk or write to the business address at the bottom of this policy.
We will process your request at our earliest convenience with no charge to you.

RETENTION PERIOD FOR PERSONAL DATA
Personal data that we process will not be held for any longer than necessary.
We will hold your data to provide you with the services you have requested and to comply with legal obligations including the period demanded for accounting purposes.

REMOVAL OF YOUR PERSONAL DATA
If you would like us to remove your personally identifiable information from our systems, please contact us at compliance@pigney.co.uk

CONTACT US
If you have any questions or complaints about the way we process your personal information or wish to contact us to amend/update your marketing preferences please contact us using the details below.

By post to H Pigney & Son, Chapel Street, Appleby, Cumbria, CA16 6QR
By Telephone on 01768351240
By Email at compliance@pigney.co.uk